How Sentiment Analysis Provides Quality Content and Service

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Richard Bassinder of Yorkshire Building Society explains the benefits of workflow functions and sentiment analysis provided by Oracle Social Cloud, which allows them a controlled approach to providing quality content and customer service.

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How Sentiment Analysis Provides Quality Content and Service

Richard Bassinder of Yorkshire Building Society explains the benefits of workflow functions and sentiment analysis provided by Oracle Social Cloud, which allows them a controlled approach to providing quality content and customer service.